Our Promise to You
At Satura®, we stand behind the scientific research and proven results of our hair and skin treatments. With over 30 years of innovation and more than 30,000 success stories worldwide, we are confident in the transformative power of our products. That’s why we offer a 150-Day Guarantee – because we believe in the efficacy of our treatments and want you to experience their benefits with complete peace of mind.
Why 150 Days?
The journey to visible hair improvement is a process that unfolds over time. Our 150-day guarantee period respects the natural growth and renewal cycles, allowing our treatments to demonstrate their true potential. This timeframe is based on scientific understanding of hair physiology, ensuring that you give our products the right amount of time to work effectively.
The Claims Process: What You Need to Know
To uphold the integrity of our guarantee and ensure a fair process, we ask you to provide the following:
- Personal Details: Your full name and email address for correspondence.
- Order Information: All order numbers for Satura products purchased from the Satura.UK website.
- Usage Log: A daily log of product application, including the start date and the total amount of product used.
- Concurrent Treatments: A declaration of any other treatments or medications used alongside our products.
- Photographic Journey: Weekly photos of the treated area from the first to the 150th day, showcasing consistent progress documentation.
- Honest Declaration: A signed statement affirming the accuracy of the information provided and adherence to our usage guidelines.
Terms and Conditions
Satura Product-Specific
Guarantee: This money-back guarantee is exclusively applicable to products within the Satura range. Please note that this guarantee does not extend to any other product lines, including but not limited to shampoos, and products from the EOS, Silva, and UNI ranges.
Purchase Criteria: The guarantee is valid only for purchases made directly through our official website. Purchases made through other channels are not eligible for this guarantee.
Usage Conditions: To qualify for the guarantee, the customer must exclusively use Satura products for the duration of the treatment. The use of any other hair or skin care products not recommended by our team of specialized doctors and affiliated clinics during the treatment period will render the guarantee void.
Claim Submission Window: Claims for a refund must be submitted within a 10-day window following the completion of the 150-day treatment period. This is to ensure adequate time for the product to demonstrate its effectiveness.
Limitations: Refunds are limited to one per household or customer. Please note that shipping costs are not included in the refund.
Submitting Your Claim
If, after 150 days of dedicated use, you find that our products have not met your expectations, you may be eligible for a refund. Please complete our guarantee claim form with the necessary details and photographic evidence. Our team will assess your submission and inform you of the outcome.
Our Assurance
We are proud of the trust that our customers place in Satura® products. Our 150-Day Guarantee is a testament to our commitment to your satisfaction and belief in the power of our natural, scientifically-backed treatments.