Privacy Policy

This Privacy Policy explains how SATURA® and GZ Laboratories UK collect, use and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

By using this website, you acknowledge that your personal information may be collected, used and disclosed as described in this Privacy Policy.

1. Who We Are

This website is operated by GZ Laboratories UK, trading as SATURA®.

If you have any questions about this Privacy Policy or your personal information, you can contact us at team@satura.uk.

2. The Information We Collect

We may collect personal information when you browse our website, place an order, contact us, sign up to our emails, or interact with our content.

This information may include:

Your name
Billing and delivery address
Email address
Phone number
Order details and purchase history
Payment-related information processed through our payment providers
IP address
Browser, device and usage data
Marketing preferences
Any information you provide when contacting us

3. How We Use Your Information

We use your information to operate our website and store, process and fulfil orders, communicate with you, provide customer support, manage returns and refunds, improve our services, detect fraud or misuse, and comply with legal and regulatory obligations.

We may also use your information to send you marketing communications where you have agreed to receive them, or where otherwise permitted by law.

4. Orders and Payments

When you place an order, we use your personal information to process payment, arrange delivery, confirm your order, and provide support in relation to your purchase.

Payment information is processed securely through our payment providers. We do not store full payment card details on our own systems.

5. Website Use, Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to help the site function properly, improve performance, understand how visitors use the site, and support marketing and advertising activities.

These technologies may collect information such as device type, browser type, IP address, pages viewed, time spent on the site, referring pages and interactions with the website.

Where required, you will be given choices about cookie use through our cookie banner or privacy settings.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about SATURA®, product news, offers, promotions and brand content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at team@satura.uk.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This can include payment providers, shipping and fulfilment partners, website hosting providers, email and marketing platforms, analytics providers, customer support tools, and professional advisers where appropriate.

We may also share information where required to comply with legal obligations, enforce our terms, prevent fraud, or protect our rights, customers or business.

8. International Processing

Some of the service providers we use may process personal information outside your country of residence. Where this happens, we take reasonable steps to ensure that your information is handled securely and in line with applicable data protection requirements.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to fulfil orders, maintain business records, meet legal or tax obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Depending on where you live, you may have rights in relation to your personal information. These may include the right to request access to your information, ask for correction of inaccurate information, request deletion, object to certain types of processing, withdraw consent where processing is based on consent, or ask for a copy of your personal information.

If you would like to exercise any of these rights, please contact us at team@satura.uk.

11. Data Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, disclosure or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the privacy practices of third-party sites or services, and we encourage you to read their privacy notices separately.

13. Children’s Privacy

Our website and products are not intended to be directed to children. We do not knowingly collect personal information directly from children without appropriate legal basis or consent where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or the way we use personal information. Any changes will be posted on this page.

15. Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us at team@satura.uk.